"You would think that even a courtesy phone call from any of their management would be in order.No.That is not their style.I think they prefer smaller resellers who are 'box' pushers who drink the 'kool-aid' and want to bump out the VAR's who DO add value because they are beginning to see that the mania of the last 3 years is coming to a screeching halt and revenue around "total solutions" is what the next level holds for them."
The result is a need on the part of each group, business partners and software vendors, to adjust their business model in order to succeed.I asked each vendor a series of questions about how they engage partners for their program and the support that is available.Read each vendor's response:
ESRI's response
NOTE: it was timely for ESRI to respond to the premise that I put before the Business Partner community because of their Business Partner conference this week in Palm Springs, California.We have published a link to some of the partner's responses here.The respondents are a good cross section of both small and large service providers.