From direct experience and from my colleagues in the industry, it is my understanding that the business partners are being squeezed out of the services side of the equation.Viewed as "too small" to handle the larger accounts, the independents are loosing business to the major GIS companies, even the smaller sized accounts that have traditionally been their "bread and butter." And hence, the argument would go that if you really want good service and current software updates, "why go through a business partner when you can deal direct with us."
True? We would like to explore this issue further.So, let's hear from those business partners feeling the squeeze.Or, tell us how satisfied your experience has been in dealing with the parent company with which you have a reselling relationship.Write to me at Joe.Francica@directionsmag.com.We will keep your letters anonymous unless you tell us otherwise.