Utilize your knowledge of ArcGIS Server, ArcGIS Engine, and ArcGIS Desktop in this consultative support role to provide timely, expert assistance to ESRI customers by phone and e-mail.
Responsibilities
Provide high-quality support to end users of ESRI software to help them solve technical problems quickly and effectively
Document technical issues through incident tracking, knowledge base articles, and submission of software defect/enhancement requests
Test software and hardware to troubleshoot issues and evaluate solutions
Determine or recommend software changes to programmers/software engineers
Apply and further develop problem solving skills, communication skills, creativity, and knowledge of ESRI products
More experienced candidates may also teach and author GIS software, developer, and database training courses, conduct technical workshops, and perform short-term on-site consulting assignments
Job Requirements
A B.S./M.S. degree or equivalent, or work experience in GIS, geography, computer science, information systems, engineering, environmental science, urban planning, or a related field
Strong grasp of the English language including grammar, punctuation, and consistency
Familiarity with GIS and technical terms and the ability to communicate technical information clearly and concisely
Strong analytical/problem solving skills
Strong customer service skills
Knowledge of ArcGIS Server, ArcGIS Engine, and ArcGIS Desktop from a development environment perspective
Recommended Qualifications
Customer service/software support experience
Strong programming skills such as VB.NET, C# .NET, VB6, or Java
Proficient in the ArcObjects development environment with two years or more of experience
Experience designing or coding custom client-side or server-side applications such as ASP, JSP, ColdFusion, HTML Viewer (HTML/DHTML/ JavaScript), Java Viewer
We offer exceptional benefits, competitive salaries, 401(k) and profit sharing programs, opportunities for personal and professional growth, and much more.
Learn more about careers in our Support Services group and apply online at www.esri.com/tscareers.
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Sanborn offers end-to-end geospatial solutions backed by the latest technology and superior customer support. Product and services include data acquisition, digital mapping, and remote sensing.
Sanborn offers end-to-end geospatial solutions backed by the latest technology and superior customer support. Product and services include data acquisition, digital mapping, and remote sensing.
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