Utilize your knowledge of ArcGIS Server, ArcGIS Engine, and ArcGIS Desktop in this consultative support role to provide timely, expert assistance to ESRI customers by phone and e-mail.
Responsibilities
• Provide high-quality support to end users of ESRI software to help them solve technical problems quickly and effectively
• Document technical issues through incident tracking, knowledge base articles, and submission of software defect/enhancement requests
• Test software and hardware to troubleshoot issues and evaluate solutions
• Determine or recommend software changes to programmers/software engineers
• Apply and further develop problem solving skills, communication skills, creativity, and knowledge of ESRI products
• More experienced candidates may also teach and author GIS software, developer, and database training courses, conduct technical workshops, and perform short-term on-site consulting assignments
Job Requirements
• A B.S./M.S. degree or equivalent, or work experience in GIS, geography, computer science, information systems, engineering, environmental science, urban planning, or a related field
• Strong grasp of the English language including grammar, punctuation, and consistency
• Familiarity with GIS and technical terms and the ability to communicate technical information clearly and concisely
• Strong analytical/problem solving skills
• Strong customer service skills
• Knowledge of ArcGIS Server, ArcGIS Engine, and ArcGIS Desktop from a development environment perspective
Recommended Qualifications
• Customer service/software support experience
• Strong programming skills such as VB.NET, C# .NET, VB6, or Java
• Proficient in the ArcObjects development environment with two years or more of experience
• Experience designing or coding custom client-side or server-side applications such as ASP, JSP, ColdFusion, HTML Viewer (HTML/DHTML/ JavaScript), Java Viewer
We offer exceptional benefits, competitive salaries, 401(k) and profit sharing programs, opportunities for personal and professional growth, and much more.
Learn more about careers in our Support Services group and apply online at www.esri.com/tscareers.
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