Utilize your knowledge of the ESRI geodatabase schema and behavior and your strong customer service skills to provide timely, expert assistance to our customers by phone and e-mail.
Responsibilities
• Provide high-quality support to end users of ESRI software to help them solve technical problems quickly and effectively
• Document technical issues through incident tracking, Knowledge Base articles, and submission of software defect/enhancement requests
• Test software and hardware to troubleshoot issues and evaluate solutions
• Determine or recommend software changes to programmers/software engineers
• Apply and further develop problem-solving skills, communication skills, creativity, and knowledge of ESRI products
• More experienced candidates may also teach and author GIS software, developer, and database training courses, conduct technical workshops, and perform short-term on-site consulting assignments related to database administration
Job Requirements
• A B.S./M.S. degree or equivalent or work experience in GIS, geography, computer science, information systems, engineering, environmental science, urban planning, or a related field
• Strong grasp of the English language including grammar, punctuation, and consistency
• Familiarity with GIS and technical terms and the ability to communicate technical information clearly and concisely
• Strong analytical/problem-solving skills
• Strong customer service skills
• Knowledge of the ESRI geodatabase schema and behavior
• Familiarity with advanced ESRI client functionality related to databases such as making ArcSDE geodatabase connections, general ArcSDE setup and configuration, geometric networks, subtypes and domains, and versioning
Recommended Qualifications
• Customer service/software support experience
• One to five years of hands-on experience in database design and administration (DB2, SQL Server, Oracle, and/or Informix)
• Demonstrated knowledge administering Windows, UNIX, and/or Linux systems
We offer exceptional benefits, competitive salaries, 401(k) and profit sharing programs, opportunities for personal and professional growth, and much more.
Learn more about careers in Support Services and apply online at www.esri.com/tscareers.
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Sanborn offers end-to-end geospatial solutions backed by the latest technology and superior customer support. Product and services include data acquisition, digital mapping, and remote sensing.
Turn your imagery into information by extracting visual features from satellite and aerial images. Download a free trial of FeatureObjex™ - a user friendly stand alone software package combining intelligent editing tools with sophisticated image analysis. Available now through PCI Geomatics! Click hereto learn more.
Sanborn offers end-to-end geospatial solutions backed by the latest technology and superior customer support. Product and services include data acquisition, digital mapping, and remote sensing.
Sanborn offers end-to-end geospatial solutions backed by the latest technology and superior customer support. Product and services include data acquisition, digital mapping, and remote sensing.
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