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ESRI (Redlands, CA)
Title: Account Manager
Dates: 10/1998-1/2008
Developed new business and grew existing accounts through sales of IT projects including software, SaaS Solutions, hardware, data, training classes and consulting services.
Successfully gained buy-in from stakeholders on all IT/GIS investments. Managed customer expectations, developed requirements, initial solutions architecture, and wrote proposals for solutions.
Improved client processes using GIS technology in areas that include asset management, Customer Relationship Management (CRM), Capital improvement planning, Inspections, Public Safety and Risk Management.
Consistently delivered projects on time and on budget.
Client Examples
• Designed a GIS system for Riverside County Fire Dept into their CAD/RMS system that provided precision data for accurate and efficient routing of 200 vehicles. Developed workflows and software solutions architecture. Facilitated inter-departmental communication to develop a cooperative data sharing agreement. Built productive relationship with client that has engendered on-going business.
• Guided major insurance company in developing an improved underwriting solution that more accurately assessed underwriting risks. Improved geographical location risk model, providing company with increased data analysis precision.
• Led marketing project for St. Bernadine’s Medical Center to finance improvements and expansion. Handled specification, market analysis tasks, and storyboarding of project. Hospital was awarded $50 M in funds.
• Managed implementation of a GIS solution for Riverside County Sheriff’s Department supporting field operations and homeland security. Improved county disaster readiness.
• Identified a significant defect in a subscription service causing hundreds of thousands of dollars in lost revenues a year. Designed a customer retention process that leveraged existing systems and retained valued customers.
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BLR Data (Tucson, AZ)
Title: Strategic Accounts Manager
Dates: 1998
Strategically managed BLR’s relationship with key GIS software vendors. Improved supplier-vendor communication, enhancing customer service and increasing sales.
Analyzed customer’s requirement for a critical product, repairing significant loss of market share and reclaiming mind-share.
Created marketing campaigns to develop new business with resellers. |
