3322 BROADWAY. SACRAMENTO, CA 95817
Proficient in diverse research techniques and stylistic writing formats including Chicago, MLA and AP. Writing/editing credits include customer-facing marketing and instructional materials, corporate name-change and publications rebranding, special-interest magazine and scholarly journal content and publication, and real estate marketing website copy. Freelance work includes technical instruction manual and literary content editing and proofreading. Advanced knowledge of MS Office software including Word, PowerPoint, and Excel. Excellent written and verbal communication and interpersonal skills ideal for dynamic, client-focused operations. Diverse academic and professional training providing a highly adaptable skill set ideally suited to fast-paced project development in both individual and team-driven environments.
University of California, Davis 2005
M.A. English, Creative Writing
University of North Texas 2003
Senior Publications Specialist, Xerox/HP Enterprise Services 2010-Present
Technical construction, formatting, and editing of California Medi-Cal provider manuals and training materials for organizational and billing and operations. Daily operations include branding of internal and customer-facing print deliverables, communications strategy design and implementation between internal and peripheral development teams.
Operations Manager, Global Fulfillment Group 2008-2010
Oversight of procedural operations for a national logistics and fulfillment corporation. Duties included creation and implementation of SOP training manuals, workshops, and customer communications strategy.
Editor/Proofreader, Freelance 2007-2010
Edited, fact-checked, and arranged articles for publication. Responsible for final editing and proofreading with an emphasis on adherence to tonal and stylistic integrity as dictated by publication and institutional parameters.
Editor/Design Coordinator, Post1ad Network 2007-2009
Designed style guides for customer-generated response systems, FAQs, white paper, and direct-mail copy for an online Real Estate marketing start-up. Collaborative efforts included corporate slogan design, market voice, branding and B2B strategy.
Lease Auditor/Proofreader, Dynamic Solutions 2006
Proofread and audited commercial real estate contracts for a large-scale database abstraction. Other duties included reconciliation of contract payment discrepancies and supervision of quality control team to maintain project deadlines and restrictions.
Instructor, University of California, Davis 2003-2005
Designed and implemented course syllabi, lecture and lesson materials for an introductory English Literature course with an emphasis on textual reading and manipulation of language in literature.
Research Assistant, University of California, Davis 2003-2004
Utilized database search techniques to fact-check, edit and arrange scholarly articles for publication. Responsible for final editing and proofreading with an emphasis on adherence to tonal and stylistic integrity.
Editorial Assistant, American Literary Review 2002-2003
Performed daily operations for a national literary publication including data entry, submission and subscription correspondence, and proofreading of materials for final publication.
Supplemental Instructor, University of North Texas 2002-2003
Designed and implemented supplemental course and exam materials for advanced literature courses. Additional duties included research and implementation of alternative teaching models, methods and ideologies.
Composition and Grammar Tutor, University of North Texas 2001-2003
Developed and conducted grammar, syntax and, composition lessons for both individual and group environments. Researched and compiled materials for a departmental training manual and lesson guides, conducted ESL workshops and organized preparation classes for standardized testing requirements.
Editor, North Texas Review 2001-2003
Organized and managed staff for a University literary publication. Primary duties included staff supervision, final selection and editing of publication materials, correspondence with authors and publishing logistics.
Available upon request
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