Esri recognizes GISTEC for global support alignment
Redlands, California (no date)--GISTEC a UAE leader in GIS received the prestigious Esri Global Alignment Award for Technical Support in recognition of its World-Class Technical Support operation in the UAE. The award was presented Monday, July 30, 2012, at the annual international distributor meeting in Redlands, California. The annual Esri Distributor meeting brings together global distributors to celebrate their efforts and provide them with the environment to develop the strategies and skills that will extend the value of their businesses.
"We are proud to be the first Esri Distributor to earn the Global Alignment Award for Technical Support. Esri's extensive service and support benchmarking processes and performance audits affirms that GISTEC has the people, the training, the processes and the infrastructure that can generate the highest levels of customer satisfaction among our UAE customers," said Hammud Saway, Director of Technical Support, GISTEC. "For GISTEC, delighting customers with our world-class service and support are key differentiators. Our consistently world class customer satisfaction rates in 2012 underscore
our commitment and dedication to our customers."
Esri's Support Maturity program defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. Esri's Maturity program requires comprehensive on-site audits to confirm that distributors meet the requirements of the Redlands Technical Support organization. Audited distributors must demonstrate their continued commitment to high performance standards through annual re-alignment audits.
"GISTEC's Global Alignment Award has clearly demonstrated their commitment to service excellence. GISTEC's aggressive investments to improve infrastructure, processes and change management have born dramatically positive results." said Michael Kim Global Technical Support Director Esri, Inc. "The achievement of the Technical Support organization represents an excellent example of how Esri's distributors can drive continuous improvement throughout their support operation and empower and accelerate the successful growth of the ArcGIS platform as the most robust, feature rich, and best serviced and supported GIS platform in the world."
Since 1969, Esri has been giving customers around the world the power to think and plan geographically. The market leader in GIS technology, Esri software is used in more than 300,000 organizations worldwide including each of the 200 largest cities in the United States, most national governments, more than two-thirds of Fortune 500 companies, and more than 7,000 colleges and universities. Esri applications, running on more than one million desktops and thousands of web and enterprise servers, provide the backbone for the world's mapping and spatial analysis. Esri is the only vendor that provides complete technical solutions for desktop, mobile, server, and Internet platforms. Visit us at esri.com/news.
GISTEC is a professional GIS services company specializing in the development of intelligent, enterprise wide geospatial solutions for clients in a variety of disciplines and industries. GISTEC's services include GIS consulting, database services, geographic imaging, applications development, server and web GIS, and training. Apart from offering leading GIS software from Esri, GISTEC also support field and smart phone solutions from 3-GIS, Geocortex Web GIS solutions from Latitude Geographics, utility GIS solutions from AED-SICAD, ETL software from Safe Software, telecom GIS products from Telcordia, and remote sensing and image processing solutions from PCI Geomatics, among others. GISTEC does not just sell these software products, but develops solutions to meet the unique business requirements of its customers. For more information or for any questions about GIS solutions and services, please email GISTEC at firstname.lastname@example.org.