Overview
GTG's Citizen Action System is a web-based GIS application designed specifically for tracking citizen complaints, concerns, and other general feedback. CAS allows an organization to quickly and effectively respond to consumer inquiries. CAS makes use of ESRI's MapObjects, providing mapping of inquiry locations posted to the CAS database. The online inquiry submittal provides ease of communication for the public. CAS offers features such as:
End-User Features Include:
Web/Walk-In Submittal of Inquiries
Multiple Search Capabilities
Internal Email Server
4 Levels of Employee Security
Assignment of Employees/Departments to Specific Inquiries
Automated Email Notification of New Inquiry to Designated Employee and Response to Person Submitting
Logging of Actions Taken Toward a Solution
Administrative Functions Include:
Defining Inquiry Types and Sub-Inquiry Categories
Configuration of Map Layers and Interface
Definition/Creation of Unique User Searches
Control of Employee/User Access Levels
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