Too Quiet?
By: Adena Schutzberg
| (Mar 06, 2006) |
Marketing is all about creating a buzz, getting people
talking or blogging about "something cool." That, in turn, creates
demand, so the theory goes. What is cool is certainly in the eye of the
beholder, but buzz is, in fact, measurable. Those with the interest can
measure Internet buzz by counting mentions in blogs and chat rooms and
by counting clickthroughs to Web pages, among other things.
When things that you think should prompt buzz do not, it's time to dig
out the explanation book. I want to highlight a few geospatial "news
items" that I thought should create buzz, but didn't (in my informal
buzz meter) and a few others that should not have created buzz, in my
opinion, but did.
First off, a few "non-buzz" events. Google Maps Hacks is a
recent Web mapping book from O'Reilly. I reviewed
it a month ago. While I pointed out a few flaws, the most important of
which was that it was dated the moment it hit the bookstore shelves and
Amazon web pages, it's clearly the current how-to "bible" of Google
Maps mashups. But I found, in my admittedly non-scientific Web travels,
no buzz. A few news outlets published the press release announcing the
book. A few bloggers said they'd received a copy in the mail. Reviews
are hard to find, save the few on Amazon. When I queried Amazon, the
book was ranked at 11,200. Mapping Hacks ranks at 10,700 and
was released six months ago. Another data point: a New York Times
article covering
O'Reilly's hacking series mentioned neither mapping book!
I posted this
non-buzz observation on our All Points Blog (APB), and two astute
commentators (both writers, I should add) offered that: (1) "Google
Maps' 15 minutes of fame are over. This fits with the ever-shrinking
attention span of Homo Sapiens." [Atanas Entchev]; and (2) the fact
"that the number of posts by many of them [geoblogs] have declined, and
or, completely ended" due to "brainpower [being] a commodity." [Jeff
Thurston]
I'm hard pressed to believe that Google Maps' 15 minutes are over, but
I do agree the initial buzz has certainly died down, and perhaps it’s
simply moving to the next phase. Maybe Google Maps is moving out of
early adopter land into mainstream use, like other Web 2.0 software and
hardware technologies? Or, maybe Google Maps’ momentum is being eaten
up by Google Earth? I do agree that some geoblogs are quieter and
others have closed shop. But, at the same time, new blood is rushing in
all the time to fill up the empty spaces. More on that as I explore the
next "non-buzz" item.
Second on my list is a post on the Microsoft Virtual Earth blog asking
for input on the next version of that service. Now, the post, as I
write, has 26 responses, which is good. (No post on our blog has ever
received that many responses.) What surprised me was how few blogs
pointed people to this post. In the "hot for mashups world" why didn't
general geoblogs link to this request for input?
I didn't link to it on APB, so it's fair to ask why. Here's my answer:
We are getting to be smarter bloggers and we expect that blog readers
are also getting smarter. I think this goes to what Thurston suggested,
perhaps indirectly, in his reply noted above.
Stefan Geens at Ogle Earth posted back in December about a new
policy at his blog. "I will only post items that have not already
been covered by Google Earth Blog and Planet Geospatial, excellent
sources both. If you don't already monitor them, I recommend that you
do. The only exception to this regime will be for major news, such as
version updates and major data updates, or if I can add value through
my own commentary." I thought that very wise since, as Thurston notes,
brainpower is a commodity and there's no use wasting any to repeat what
others say. Further, while the use of RSS and RSS readers is still
limited, blog readers using those tools are savvier than ever about
finding which blogs are required reading for their professional needs.
And, if not, people like Geens spell it out for us. That logic steered
me to leave out a link to the Virtual Earth voting post, as apparently
others did. There are no listed trackbacks to the post, but I do recall
one blog linking to it.
Now, let's jump to the other side, a bit of news that didn't deserve
(in my opinion) buzz, but got it: 3D visualization of Dick Cheney's
hunting accident in Google Earth. I saw this story on one of the Google
Earth blogs (Google
Earth Blog and Ogle
Earth both covered it). And then it appeared on
APB via our newest blogger, Jeremy Crampton, Professor at Georgia
State. To my surprise, that post drew quite a lot of traffic, according
to our logs.
This got buzz, I'll suggest, not because it was geospatial, nor all
that unique (adding 3D to Google Earth is not new), but because it was
political, timely, and "funny." I also suspect that it may have gotten
a spike on our blog because readers had not yet seen it elsewhere.
Another huge buzz generator, and it's arguable whether it's warranted,
is ArcGIS Explorer. There is reason for buzz for this
yet-to-be-released product because everyone is anxious to see where
this mapping client fits among those from Google and others, as well as
where the line might fall between traditional and consumer GIS. On the
other hand, the product is free and from privately-held ESRI, so it's
not going to directly affect the stock market. Further, experience
shows it may be a while before those outside the closed beta have it in
hand. I give ESRI marketing credit for keeping the buzz alive by
sharing the beta initially with ArcGIS 9.2 beta testers only and
keeping them under non-disclosure on the topic. The company is deftly
rolling out more information on ArcGIS Explorer via screenshots and
tidbits, like an FAQ last week, and by showing the product but not
announcing details. And, who has provided details on all those things?
Bloggers, not ESRI. Bloggers have been the key to letting the
population know about new screen shots, about new FAQs,
and about what senior staffer David Maquire showed
and told in London.
What do I conclude from all this? A few things.
- Geospatial technologies are seeing their 15 minutes of fame come and go. (Consider this: Have you been back to Zillow.com since it launched? I have not.)
- Geospatial bloggers are getting savvier and redoubling their efforts to be more valuable.
- Things that get buzz in the geospatial arena may not deserve it.
- At least some vendors in the geospatial arena are playing the buzz game and using bloggers effectively.
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| In business-to-business marketing, buzz is not the objective. Rather, building trust is the objective. Stop worrying about technology and start worrying about who trusts you. --Cluetrain Manifesto. http://www.cluetrain.com/book/index.html |
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| I deliberated posting the Cheney model and decided to in the end because I didn't think anyone else had explicitly pointed out that this was the first use of Google Earth as a vehicle for satire or parody. I thought that was newsworthy enough. But it was a borderline call, especially as merely posting it might be construed as a political statement. |
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| I think you are right Adena...a lot of the buzz has quieted, and a lot of the geospatial buzz has gone down. You get your 15 minutes of fame, but after that you get pushed out of the limelight by the next big thing. The question is where do you go after you've pushed out? Geospatial is going from Buzz 'Look, I can make a map' to quiet ubiquity. And really, would you rather have buzz, or be ubiquitous? |
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