Company: Pitney Bowes MapInfo
Industry: Location-based Services (LBS), Customer Relationship Management, Field Service Management

Siebel Systems enables software vendors to easily integrate solutions through its open, extensible, advanced Smart Web Architecture.Unlike rudimentary HTML clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications.The Siebel Smart Web Architecture enables organizations to leverage the industry's best eBusiness applications at the lowest total cost of ownership.

Siebel 7 extends the reach and functionality of Siebel Systems' industry-leading suite of integrated, multichannel eBusiness applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners.Siebel 7 allows organizations to manage, synchronize and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels.

MapInfo is a member of the Siebel Alliance Program as a Premier Partner.With MapInfo technology, Siebel 7 customers can easily enhance many facets of their eBusiness applications with location intelligence including, mapping, geocoding, routing and spatial analysis.The validated integration of MapInfo's technology with Siebel 7 will enable organizations to add a valuable dimension to their eBusiness systems for understanding, responding and servicing customers more efficiently and cost-effectively.

"Siebel 7, with its Smart Web Architecture and highly interactive Web client, sets a new standard for enterprise deployment. MapInfo will take full advantage of this architecture, providing the location technology to users across the enterprise from the desktop to wireless devices," said Brian Lantz, vice president, global business and sales development, MapInfo."Siebel 7 further establishes Siebel Systems as a leader in eBusiness applications software, especially in highly strategic eBusinesses that require a multi-channel solution, MapInfo's powerful location-enabling technology will further enhance Siebel 7."

By integrating MapInfo's location technology with Siebel 7, organizations can enhance many aspects of their eBusiness applications with location information.The joint Siebel Systems and MapInfo value proposition empowers organizations to increase customer loyalty and retention.For example, telecommunications call centers can easily identify the source of a wireless customer's dropped call and correct it as soon as possible.Sales and marketing departments can plan highly targeted marketing campaigns and quickly determine geographic areas of customers with the highest revenue potential.Maintenance crews can plan efficient routes that will let them service the most customers in the least amount of time.

"MapInfo is a leader in location technology solutions," said Catherine Cherubino, Senior Managing Director of Software and Industry Alliances, for Siebel Systems."This alliance brings together two industry leaders who will consistently and reliably deliver access to critical customer, employee and partner information."
 
About MapInfo
MapInfo Corporation enables customers to use location to transform information into business advantage.A global company and technology leader, MapInfo provides business intelligence solutions that are deployed across organizations to help them better understand their markets and customers.MapInfo solutions are available in 21 languages through a network of strategic partners and distribution channels in 60 countries.Headquartered in Troy, NY, MapInfo Corporation is on the World Wide Web at www.mapinfo.com.
 
About Siebel Systems
Siebel Systems, Inc.(Nasdaq: SEBL) is the world's leading provider of eBusiness applications software.Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks.Siebel Systems' sales and service facilities are located in more than 37 countries.For more information, please visit Siebel Systems' Web site at www.Siebel.com.

 
Siebel is a trademark of Siebel Systems, Inc.and may be registered in certain jurisdictions.All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

MapInfo and its products are registered trademarks of MapInfo Corporation.