Company: ClickSoftware
Industry: Customer Relationship Management, Field Service Management, Fleet Management

ClickSoftware provides service optimization solutions that efficiently manage forecasting, planning, scheduling, execution, monitoring and service performance measurement across the enterprise.Siebel Systems provides organizations with eBusiness applications which enable corporations to sell to, market to, and serve customers across multiple channels and lines of business.
 
The ClickSchedule Adapter for Siebel eBusiness Applications provides advanced scheduling and optimization capabilities to call center and field service personnel.The integration will enable Siebel customers to take advantage of ClickSchedule's scalability to thousands of field engineers, real-time travel optimization using street-level routing, reliable appointment time promises, and continual background schedule optimization, all from the familiar Siebel eBusiness Applications user interface.

"Siebel Systems is a world leader in customer and employee-centric eBusiness applications, and ClickSoftware is committed to delivering an integrated solution that will provide cost savings and efficiencies for field service organizations and customer service teams," said Corey Leibow, Chief Operating Officer for ClickSoftware."We are pleased to be aligned with Siebel Systems and to be working with a global market leader."
 
"We are very pleased with the integration of Siebel 7 with the latest version of ClickSchedule which will further enable customers to drive labor cost productivity while improving customer service," said William Hou, Senior Director of Product Marketing for Siebel Systems.
 
Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise.By choosing Siebel eBusiness Applications and validated partner solutions, Siebel Systems' customers can pursue a best-of-class software acquisition strategy and quickly deploy the very best solution available.The Siebel Validation Program applies rigorous technical scrutiny to evaluate the integration of third-party solutions with Siebel eBusiness Applications.Integrations that meet the strict standards of Siebel Systems' testing criteria are validated and documented by the Siebel Alliance Program.

About ClickSoftware
ClickSoftware is the leading provider of end-to-end service optimization solutions that maximize service revenue and customer responsiveness while minimizing costs.ClickSoftware's ServiceOptimization Suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Burlington, MA, with offices throughout the United States, Europe, Asia Pacific and Africa.
For more information about ClickSoftware, call 781 272 5903 or 888-438-3308 or visit www.clicksoftware.com.

Siebel is a trademark of Siebel Systems, Inc.and may be registered in certain jurisdictions.All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act.These forward-looking statements include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market.Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from those projected.ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations.The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis.ClickSoftware does not undertake to update any forward-looking statements.