Honored for its innovative implementation of a business critical call accounting system enabling detailed telephone activity analysis and reporting
—DLT Solutions, a leading value-added reseller in government information technology (IT) hardware, software and services, today announced thatthe Company made this year’s InformationWeek 500– a list of the top technology innovators in the U.S. This is DLT Solutions’ second year appearing on the list that honors technology innovation. DLT Solutions was selected for its implementation of a new call accounting system that enables detailed telephone activity analysis and reporting while also integrated with a unified messaging platform to boost productivity. The full list can be found at www.informationweek.com/500.
“As a predominantly inside sales organization, it was critical for us to replace the outdated telephone system with a next-generation solution in order to establish stability and currency within our environment as well as increase accountability, productivity, customer satisfaction and accelerated sales growth,” explained Ron Tucker, vice president, information technology, DLT Solutions. “Our new system has enhanced our ability to provide timely, flexible and responsive services, the cornerstone of our business strategy.”
DLT Solutions is being honored for its critical IT initiative: replacing its aging, unstable, and basic IP telephone system with a new sophisticated call accounting system that enables detailed telephone activity analysis and reporting while also integrated with a unified messaging platform to boost productivity. This initiative included:
· An enhanced call accounting system to enable detailed telephone activity analysis and reporting to track productivity and drive accountability.
· Call recording to allow managerial call performance review for effective training and mentoring opportunities.
· A unified messaging platform to boost productivity.
· Call center functionality with call queuing, automatic call distribution, call monitoring and real-time reporting.
· Mobile technologies in support of a growing outside sales force and a newly established professional services organization.
“The theme of this year’s InformationWeek 500 is digital business. It’s a movement, rooted in data analytics, mobile computing, social networking and other customer‐focused technologies that are turning companies and industries on their ear,” said InformationWeek Editor In Chief Rob Preston.
“Every enterprise is now a digital business — or needs to become one fast. The organizations in our ranking are leading the way.”
InformationWeek identifies and honors the nation's most innovative users of information technology with its annual InformationWeek 500 listing, and also tracks the technology, strategies, investments, and administrative practices of some of the best‐known organizations in the country. Past overall winners include Beth Israel Deaconess Medical Center, PACCAR Inc., The Vanguard Group, CME Group, National Semiconductor, Con‐Way, and Principal Financial Group. Unique among corporate rankings, the
InformationWeek 500 spotlights the power of innovation in information technology.
Additional details on the InformationWeek 500 can be found online at www.informationweek.com/iw500/.
About DLT Solutions
For more than twenty years, DLT Solutions has been the IT software and solutions provider of choice for federal, state, local government and education customers. By hand selecting its manufacturer partners including Amazon Web Services, Autodesk, Google, NetApp, Oracle, Dell Software, Red Hat, Solarwinds and Symantec, DLT fulfills its mission to be a value-added reseller of only the best software and hardware products and services, as well as a premier provider of technical support, through its many government contracts. The company specializes in carefully-selected solution areas — Cloud Computing, Data Center Consolidation, Geospatial Data Systems and Computer-Aided Design for Transportation, Utilities and Manufacturing. For more information or to place an order, contact DLT Solutions at 800-262-4358; email firstname.lastname@example.org; or visit www.dlt.com. Follow us on LinkedIn and Twitter.
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