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New GfK Service to Give US Retailers Uprecedented Insight into Shopper Mobility

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Tuesday, January 15th 2013
Gfk Retail and Technology(GfK RT) | New York, New York
Read More About: bi, lbs gfk, mobile, retail, tracking


 

​New York, NY; January 10, 2013: GfK is launching GfK’s Location Insights™, a cutting-edge service to help retailers understand the movements and demographics of crowds around and in specific stores. This uniquely powerful information will support timely, fact-based decision making for retailers as they seek to optimize store location, advertising, and marketing choices. Moreover, it will provide a deeper understanding of outlet performance and competitive store traffic.

GfK executives will be demonstrating Location Insights at the National Retail Federation conference in New York City, held at the Jacob K. Javits Convention Center from Monday, January 14th through Tuesday, January 15th. The service will be available commercially in April.   

GfK’s Location Insights service reveals where crowds cluster, as well as crowd movements before and after leaving specific stores, restaurants, entertainment venues, or other geographic areas. By combining this information with socio-demographic profiles from GfK consumer research and the US Census, GfK’s Location Insights service allows retailers to understand customers like never before. GfK processes de-identified, aggregated cellphone tower data without handling any personally identifiable information.

“Today’s retailers face unprecedented competition to serve customer needs in more dynamic ways,” said Tom Dailey, COO of GfK Consumer Choices North America. “By focusing on traffic patterns, and not people, our solution provides retailers with unprecedented insights based on crowd movement statistics.”

“The US launch of GfK’s Location Insights service delivers on our mission to support critical business decisions with unique data assets and analysis,” said Dr. Gerhard Hausruckinger, COO of GfK Consumer Choices. “We think this service enhances retailers’ ability to provide shoppers what they want, when they want it, and where they want it.”

Retailers will now be able to make better-informed decisions on: 
 
  • Competition – observe visitor traffic for competitive retail sites  
  • Retail site selection – identify store locations with the greatest sales potential and competitive positioning 
  • Marketing and advertising effectiveness – optimize mix of local marketing and advertising, and monitor competitor ad effectiveness
  • Store performance – compare store sales to metrics such as foot traffic and loyal shopper frequency across your store portfolio
  • Merchandising – tailor assortment to more closely fit changing demographics of foot traffic 
  • Out-of-home advertising and marketing – determine when and where to place OOH advertising to best reach targets and optimize advertising campaigns  
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Recent Comments

Journal News Removes Interactive Gun Permit Map

The Lower Hudson Journal News has been under fire for publishing a map of gun permit holders in two counties in New York State  before Christma. (APB coverage 1, 2, podcast). On Friday January 18 the paper removed the interactive map. Why? Publisher Janet Hasson gave answers in a media statement and in a letter to readers.

In a statement in response to The Poynter Institute (a journalism school) she argued:

With the passage this week of the NYSAFE gun law, which allows permit holders to request their names and addresses be removed from the public record, we decided to remove the gun permit data from lohud.com at 5 pm today. While the new law does not require us to remove the data, we believe that doing so complies with its spirit. For the past four weeks, there has been vigorous debate over our publication of the permit data, which has been viewed nearly 1.2 million times by readers. One of our core missions as a newspaper is to empower our readers with as much information as possible on the critical issues they face, and guns have certainly become a top issue since the massacre in nearby Newtown, Conn. Sharing as much public information as possible provides our readers with the ability to contribute to the discussion, in any way they wish, on how to make their communities safer. We remain committed to our mission of providing the critical public service of championing free speech and open records.

In a letter to readers published on Friday she wrote:

So intense was the opposition to our publication of the names and addresses that legislation passed earlier this week in Albany included a provision allowing permit holders to request confidentiality and imposing a 120-day moratorium on the release of permit holder data.

She goes on to say that during the 27 days the map was online any one interested would have seen it and that the data would eventually be out of date. She also noted that the paper does not endorse the way the state chose to limit availability of the data.

The original map/article still includes a graphic - but it's a snapshot, a raster image, with no interactivity. Says Hasson in the letter to readers:

 And we will keep a snapshot of our map — with all its red dots — on our website to remind the community that guns are a fact of life we should never forget.

I continue to applaud the paper for requesting the data via a Freedom on Informat request, mapping it, keeping the map up despite threats and criticism and now responding to state law. I think the paper did a service to the state, to citizens and to journalism.

- via reader Jim and Poynter

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