Home Delivery Software Offers Optimized Routing & Scheduling in Real Time
– Paragon Software Systems, Inc., a leader in vehicle routing and scheduling optimization solutions, introduces Paragon HDS – Home Delivery System – to the US market. Paragon Home Delivery System (HDS) enables home delivery and home service companies to offer more accurate delivery times with confidence while improving fleet efficiency. This major advancement in logistics software allows companies to improve customer service by integrating multi-channel ordering and delivery booking with real time route scheduling.
“In today's market, customers increasingly expect reliable, low cost delivery as part of the sale. Unfortunately, consumers can be let down by inadequate home delivery services that are either inconvenient, too costly, or result in late or missed deliveries,” said William Salter, CEO and President, Paragon Software Systems. “By using Paragon HDS, logistics departments will be able to work more closely with customer services departments to provide service improvements that will help build brand loyalty as well as win new business, while reducing costly delivery failures. The improvements in customer service are balanced with the company's home delivery resources, with the software continuously optimizing the home delivery routes as new orders are placed.”
What makes Paragon HDS different is that, while most route optimization systems only get used once a day when all the orders have been received, Paragon HDS is running continuously. It routes each order while the order is actually being placed – this means the system can offer the customer a very narrow time slot, while also optimizing route efficiency.
Paragon HDS integrates home delivery order management with live route optimization enabling retailers, grocery stores, and home shopping companies to improve their customer service. It helps companies manage their home delivery operations, allowing them to offer customers a choice of delivery options that are viable and cost effective. Dates and times for delivery can be offered that satisfy the customer while also eliminating gaps in schedules, which increases fleet productivity. This means fewer repeat deliveries and results in lower fuel costs and reduced emissions through efficiency gains together with a major improvement in customer service. The software also reduces the cost of offering a premium service with narrower delivery windows.
Paragon HDS takes each new home delivery request and instantly generates a choice of delivery slots that fit in with the existing route schedules. Each customer is only offered viable and cost effective delivery times, so that logistics operators retain full control of the schedule, while offering the customer an enhanced level of service. The system provides order visibility, so customers can be told an accurate estimated time of delivery, and continuously re-optimizes the schedule, as new orders are input. Paragon HDS also makes it easy to plan regular repeat deliveries with fixed frequency patterns.
Paragon HDS is a configurable modular system that can also be linked with vehicle tracking and proof of delivery systems for real time fleet and delivery management.
“The US home delivery market is prime for a solution like this right now with more and more grocery stores offering a home delivery service and customers demanding better time of delivery estimates from their home service contracts and product deliveries,” said William Salter, CEO and President, Paragon Software Systems. “With Paragon HDS, home delivery companies and their customers get a win-win situation: lower cost deliveries and better service.”
About Paragon Software Systems:
Paragon Software Systems, Inc., based in Dallas, Texas, is a leading provider of truck routing and scheduling software solutions. Paragon’s advanced planning systems have been proven to cut transportation costs and improve efficiency across a wide range of distribution operation types and industry sectors. Paragon’s North American truck routing software clients include George’s Inc., AgReliant Genetics, Linde, McLane, National Food Corporation, and many others. The software is used for the daily route optimization of transportation schedules; rationalizing fixed routes; managing transportation resources; strategic logistics planning; and managing home delivery orders with dynamic routing. Paragon Software Systems, Inc. is a wholly owned subsidiary of Paragon Software Systems plc, the UK’s number one provider of transportation routing and scheduling software. Paragon has over 2,300 systems installed at more than 750 client sites in 45 countries worldwide. For more information visit www.paragonrouting.com/us.