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Teradata Partners With Urban Airship for Mobile Relationship Management

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Tuesday, March 11th 2014
Teradata, a division of NCR | Los Angeles, CA
Read More About: enterprise, lbs, mobile


Digital marketers to benefit from leading app messaging capabilities and the power of Teradata Integrated Marketing Cloud

LOS ANGELES, March 11, 2014 Teradata Marketing Summit -- Teradata Corp. (NYSE: TDC), the leading analytic data platforms, marketing applications and consulting services company, today announced a new strategic partnership with Urban Airship to deliver its real-time mobile marketing automation, high-performance mobile application messaging and location-based marketing capabilities to Teradata Integrated Marketing Cloud customers.

The alliance will extend the data-driven marketing strategies employed by many Teradata customers further into digital marketing, allowing for richer, more relevant customer interactions across channels. By having a deeper customer view, marketers can design meaningful communications that truly engage customers -- whenever, wherever and however customers choose to interact with a brand. Aligning the capabilities of Urban Airship Enterprise Audience Engagement Suite with Teradata Customer Interaction Manager promises to increase the ability of product teams and digital marketers to deliver more real-time, relevant and responsive mobile experiences.

Progressive marketers looking to extend their digital capabilities beyond email, social and SMS are seeing the value of engaging customers through versatile mobile applications. Push messaging delivers immediacy and high response rates--lighting up home screens of opt-in app users--and can be deep-linked to landing pages with rich content inside the app or on the mobile web. With Urban Airship's segmentation tools and real-time marketing automation capabilities, push notifications and in-app messages can reach highly precise audience segments for campaigns or respond with real-time relevancy to customer interactions. Many uses for push and in-app messages, which reach the entire app audience, are not possible with other channels: from delivering real-time information to large audiences simultaneously, to leveraging location and proximity to iBeacons for messaging.

Through this new partnership, joint customers of Teradata and Urban Airship will now be able to:

-- Leverage an additional key channel for mobile messaging; 
 
   -- Centralize control of all their communication channels; 
 
   -- Collect and analyze response data in real-time; 
 
   -- Act on behaviors of customers to drive knowledge in future actions; and, 
 
   -- Engage without adding costs to consumers, as is seen from SMS messaging. 

Teradata's Customer Interaction Manager enables Teradata customers to draw on campaign messaging and segmentation to deliver mobile app notifications to customers based on demographic, psychographic, geographic and other customer-identification factors. In addition, response information from the customer's interaction is pulled back into Customer Interaction Manager to aid in building a deeper view of the customer experience across multiple channels. Plus, customers can also leverage Teradata's Real-Time Interaction Manager with Urban Airship to achieve additional value through personalized mobile messaging created in real-time, based on data provided by the customer, and delivered via automated triggers within the solution. And finally, the partnership with Urban Airship complements Teradata's email marketing platform, Digital Messaging Center, by giving the digital marketer yet another means to interact with various target segments.

"Consumers are using mobile apps to control their own brand experience, and the more marketers know about those channel preferences, the better their campaigns will perform across multiple devices," said Teradata's Steve Warren, vice president, Digital Messaging Center, Americas. "By teaming with Urban Airship, Teradata is able to offer additional extensions to our already powerful digital messaging capabilities."

"As brands realize that nothing gets them closer to customers than mobile apps, push and in-app messaging are the new strategic channels offering unparalleled immediacy and contextual relevancy," said Elizabeth Robillard, vice president, Product Marketing, Urban Airship. "We are thrilled to be the best-of-breed provider other marketing technology leaders turn to in order to strengthen mobile relationships."

To learn more about how Teradata and Urban Airship can help your business, please contact us -- dmcpartners@teradata.com

About Urban Airship

Urban Airship enables brands to build relationships with their constantly connected customers through Mobile Relationship Management. Its solutions streamline the creation, delivery and management of highly targeted cross-platform mobile push messages, in-app messages, rich app pages, Apple Passbook passes and Google Wallet cards. With billions of messages and tens of thousands of passes delivered each month, Urban Airship's technology sparks exceptional consumer experiences, drives app engagement and increases customer loyalty and lifetime value for leading brands such as CBS Interactive, Cinemagram, ESPN, Groupon, Walgreens and Warner Bros. For more information, visit www.urbanairship.com and follow us on Twitter @urbanairship.

About Teradata

Teradata (NYSE: TDC), a global leader in analytic data platforms, marketing applications, and consulting services, helps organizations become more competitive by increasing the value of their data and customer relationships. Visit teradata.com for details.

Get to know Teradata:

Twitter: https://twitter.com/teradatanews

Facebook: http://www.facebook.com/Teradata

YouTube: http://www.youtube.com/user/teradata

LinkedIn: http://www.linkedin.com/company/teradata/products

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